frequently asked questions
Placeholder for closed toggle
What is New Moon Refillery?
New Moon Refillery is a delivery-only zero waste store providing plastic-free home & personal care products and pantry staples to the Denver Metro.
Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products. Our delivery model allows us to:
- Provide next-day delivery for those short on time
- Offer home delivery to those with accessibility barriers at brick-and-mortar stores
- Sell refillable products at a lower price than if we had a storefront with higher overhead costs
Do you have a storefront?
We do not have a storefront. We typically only offer delivery, unless we have in-person events scheduled. If we have an event where in-person purchases are available, we make that information available on the Events page on our website and our Instagram page.
You can check below to see if your address is in our delivery area.
How does refilling work if I can't bring my own container in person?
Great question! Since we are delivery only, refilling works a bit differently than at a brick-and-mortar store.
For liquid refills (dish soap, shampoo, etc), we offer two container options—deposit system containers and donated containers. After you choose how many ounces of a product you would like, you will be prompted to choose between the two container types.
We have FAQ sections about the two types of containers below.
Powdered products and bulk food items are packaged in 100% recycled paper bags.
Are you a subscription service?
We are not a subscription service.
You can order whatever quantity you need when you need it, so you never have to worry about skipping deliveries, automatic charges, or getting more product than you need.
If there is customer interest, we may add subscription options in the future. Use our contact form to let us know you’d like this option!
How do I order?
You can order online by going to the Shop Local Delivery section of our website’s menu. For refillable products, you are able to choose the amount of product you would like. Liquid refills also require you to choose a container type before adding the product to your cart.
At checkout, you are able to pick your delivery date and time.
If you have any questions or problems with ordering, please contact us at firstname.lastname@example.org.
When do you deliver?
You can place your order for delivery as soon as possible, or you can schedule it ahead of time!
To be more fuel efficient, we have split our delivery area into two parts and have adopted an alternating delivery day schedule.
Our delivery schedule is as follows:
North Metro Delivery Area
Sundays: 9am – 1pm
Tuesdays: 9am – 1pm
Thursdays: 9am – 1pm
South Metro Delivery Area
Wednesdays: 9am – 1pm
Fridays: 9am – 1pm
We do not deliver on Saturdays.
Please see our delivery map to check which delivery area you are in.
Why are there fees on my order?
We do not, as a business, charge a delivery fee on orders. There is a state-mandated bag fee that we are required to collect.
Previously only required in Denver, the $0.10 bag fee applies to the whole state of Colorado as of late 2022. We deliver orders in paper bags, therefore we are required to collect the bag fee.
How do I see product ingredients?
Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.
Do you make your own products?
No, we do not make our own products or sell them under the name New Moon Refillery.
The descriptions and information of the awesome brands we carry are listed on each product’s page! You can also check out our Brand Directory.
Placeholder for closed toggle 2
What does “donated container” mean?
In an effort to provide a more affordable option and reuse materials that are already in circulation, we offer donated containers for liquid refills. A donated container is a plastic or glass container that has been cleaned and given to us for reuse. Donated containers are a free alternative to our glass deposit system containers.
Examples include yogurt tubs, club soda bottles, and jam jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.
How do I order my products in a donated container?
Only liquid refillable products are available in donated containers. For powdered products, we use 100% recycled paper bags.
To order your liquid product in a donated container, choose the “donated container” option when prompted to choose a container type. The sizes small, medium, or large will appear depending on how many ounces of product you chose.
What do I do with the donated containers once I receive my order?
You can either give the containers back to us for further reuse or recycle them at home.
If you would like to return them to us, please leave a note at checkout letting us know where to pick them up when we deliver your next order. We do not make separate trips to pick up containers—you must place an order for us to pick them up.
container deposit system
Placeholder for closed toggle 3
What is the container deposit system?
When you pay for a glass bottle or jar from us, you are essentially putting down a “deposit” on the container that you can get back when you return it to us. You receive your deposit back in the form of a discount on a future order from New Moon Refillery. The discount is $2 per bottle you return.
All glass containers purchased from New Moon Refillery are eligible for the deposit program. We take back the screw top lids only–no pumps, droppers, or spray tops.
How do I return the deposit system containers?
When you are ready to return the container(s), add the item Deposit Bottle Return to your cart.
Adding the item to your cart deducts $2 per bottle from your total. It also lets us know you’ll be returning the bottles. Simply leave them out for us to pick up when we deliver your next order. Please clean the containers and make sure they’re dry before leaving them out.
Please do not remove the branded stickers on the bottles – they are expensive and meant to last many uses.
Instances in which we cannot accept the container back:
- If you have used our deposit containers to store strongly-scented items between your receipt and return and the smell lingers, we cannot accept the containers back.
- If the bottle is broken or cracked.
What if I don’t want to return the container?
If you never return the bottle, that’s okay! You already paid for it and it’s yours.