frequently asked questions

New Moon Refillery is a zero waste and refill store providing plastic-free home & personal care products in the Denver Metro.

Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products. 

We carry a wide range of products, including (but definitely not limited to) dish soap, laundry detergent, hand soap, shampoo & conditioner, face wash, skincare serums, and body lotion.

We have a few options:

• Shop in person at our storefront in the Belmar area of Lakewood
• Order online for local delivery
• Order online for pickup at our storefront in Belmar

We have a retail storefront in the Belmar Shopping District in Lakewood!

Learn more about our Belmar location.

Plus, check out our Events page and our Instagram page to see if we have any upcoming special events.

You can refill any container you want!

The most eco-friendly container is one you already have! Bring in your empty hand and dish soap dispensers, laundry jugs, shampoo bottles, and more.

We recommend your containers be clean and dry when you come in to refill if possible.

We do have a free container shelf and glass dipensers for purchase in store if you need.

Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.

We get a lot of questions about if all of the products we carry are “clean” or “nontoxic.” The honest answer is that it depends on who is asking!

Read more in our blog post!

As of March 2026, we currently have one made in-house product, a body oil! See product details here.

We have several products under the NMR brand, but they're unscented base products that we add scent to. Because we add fragrance or essential oils to the products, we are required to associate them with our brand.

The descriptions and information of the awesome brands we carry are listed on each product's page! You can also check out our Brand Directory.

See our delivery area below.

When ordering refillable products via delivery, it works a bit differently than at our brick-and-mortar store.

For liquid refills, we offer a container deposit system. Think old-school milkman style where you pay an upfront fee for the bottle and get your money back when you return it to us.

We have an FAQ sections about the deposit system below.

Dry products are packaged in 100% recycled paper bags.

We are not a subscription service.

You can order whatever quantity you need when you need it, so you never have to worry about skipping deliveries, automatic charges, or getting more product than you need.

If there is customer interest, we may add subscription options in the future. Use our contact form to let us know you'd like this option!

You can order online by going to the Shop section of our website’s menu. For refillable products, you are able to choose the amount of product you would like. Liquid refills also require you to choose a container type before adding the product to your cart.

At checkout, you are able to pick your delivery date.

If you have any questions or problems with ordering, please contact us at [email protected].

We make deliveries only on Wednesdays. Our delivery window is 8:30am - 10:30am.

We charge a $4.00 store delivery fee.

We offer free delivery on orders of $45.00 and larger.

Our order minimum is $20.00 for delivery orders. There is not an order minimum for pickup orders.

Previously only required in Denver, the $0.10 bag fee applies to the whole state of Colorado as of late 2022. We deliver orders in paper bags, therefore we are required to collect the bag fee.

Because their availability fluctuates, we only offer donated containers in store. They are no longer available for delivery orders.

A donated container is a plastic or glass container that has been cleaned and given to us for reuse. They're great if you forget your containers or want to try a product you weren't expecting to bring home!

Examples include yogurt tubs, juice bottles, and skincare jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.

You can drop off containers at the front desk at our Belmar store during open hours.

Please do not leave any containers outside our doors when we are closed.

We only accept certain containers for donation—please read our guidelines to ensure they are in the appropriate condition.

See our guidelines here.

When you buy select containers from us, you can return them later for a discount.

Only the three types of containers listed and pictured below are eligible for the program.

We take back bottles with screw top lids only–no pumps, droppers, or spray tops. 

The following containers purchased from New Moon Refillery are eligible for the deposit program. All other sizes/types of containers are for purchase only.

Eligible for deposit system:

• 2oz glass jars with metal lid
• 50oz plastic jugs with plastic lid
• 1 gallon plastic jugs with plastic lid

When you are ready to return the container(s), add the item Deposit Bottle Return to your cart. 

Adding the item to your cart deducts $3 per bottle from your total. It also lets us know you’ll be returning the bottles. Simply leave them out for us to pick up when we deliver your next order. Please clean the containers and make sure they’re dry before leaving them out.

Please do not remove the branded stickers on the bottles – they are expensive and meant to last many uses.

Instances in which we cannot accept the container back:

• If you have used our deposit containers to store strongly-scented items between your receipt and return and the smell lingers, we cannot accept the containers back.
• If the bottle is broken or cracked.

If you never return the bottle, that’s okay! You already paid for it and it’s yours.