frequently asked questions
general
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What is New Moon Refillery?
New Moon Refillery is a zero waste and refill store providing plastic-free home & personal care products in the Denver Metro.
Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products.
We carry a wide range of products, including (but definitlely not limited to) dish soap, laundry detergent, hand soap, shampoo & conditioner, face wash, skincare serums, and body lotion.
How can I shop with you?
We have a few options:
- Shop in person at our storefront in the Belmar area of Lakewood
- Order online for local delivery
- Order online for pickup at our storefront in Belmar
Do you have a storefront?
We have a retail storefront in the Belmar Shopping District in Lakewood!
Learn more about our Belmar location.
Plus, check out our Events page and our Instagram page to see if we have any upcoming special events.
How do I see product ingredients?
Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.
Are all of your refillable products "clean"?
We get a lot of questions about if all of the products we carry are “clean” or “nontoxic.” The honest answer is that it depends on who is asking!
Do you make your own products?
No, we do not make our own products.
As of May 2025, we do have one refillable hand soap that is under our New Moon Refillery brand.
The descriptions and information of the awesome brands we carry are listed on each product’s page! You can also check out our Brand Directory.
Delivery
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Where do you deliver?
You can check below to see if your address is in our delivery area.
How does refilling work via delivery?
When ordering refillable products via delivery, it works a bit differently than at our brick-and-mortar store.
For liquid refills (dish soap, shampoo, etc), we offer a few container options—containers for purchase, deposit system containers and donated containers. After you choose how many ounces of a product you would like, you will be prompted to choose between the container types.
We have FAQ sections about the types of containers below.
Dry products are packaged in 100% recycled paper bags.
Are you a subscription service?
We are not a subscription service.
You can order whatever quantity you need when you need it, so you never have to worry about skipping deliveries, automatic charges, or getting more product than you need.
If there is customer interest, we may add subscription options in the future. Use our contact form to let us know you’d like this option!
How do I order for delivery?
You can order online by going to the Shop section of our website’s menu. For refillable products, you are able to choose the amount of product you would like. Liquid refills also require you to choose a container type before adding the product to your cart.
At checkout, you are able to pick your delivery date and time.
If you have any questions or problems with ordering, please contact us at [email protected].
When do you deliver?
We have split the metro area into 2 delivery areas. Orders must be placed by Sunday at 11:59pm for that week’s delivery.
Our delivery schedule is as follows:
North Metro Delivery Area
Wednesdays: 8:30am – 10:30am
South Metro Delivery Area
Tuesdays: 8:30am – 10:30am
Please see our delivery map to check which delivery area you are in.
Why are there fees on my order?
As of April 2024, we charge a $4.00 store delivery fee to incentivize customers to make larger purchases less frequently. This is in an effort to reduce emissions with fewer trips.
We offer free delivery on orders of $45.00 and larger (you must select the free delivery option at checkout).
Our order minimum is $20.00 for delivery orders. There is not an order minimum for pickup orders.
Previously only required in Denver, the $0.10 bag fee applies to the whole state of Colorado as of late 2022. We deliver orders in paper bags, therefore we are required to collect the bag fee.
donated containers
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What does “donated container” mean?
In an effort to provide a more affordable option and reuse materials that are already in circulation, we offer donated containers for liquid refills. A donated container is a plastic or glass container that has been cleaned and given to us for reuse. Donated containers are a free alternative to our deposit system containers.
Examples include yogurt tubs, club soda bottles, and jam jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.
How do I order my products in a donated container?
Only liquid refillable products are available in donated containers. For dry products, we use 100% recycled paper bags.
To order your liquid product in a donated container, choose the “donated container” option when prompted to choose a container type. The sizes small, medium, or large will appear depending on how many ounces of product you chose.
What do I do with the donated containers once I receive my order?
You can either give the containers back to us for further reuse or recycle them at home.
If you would like to return them to us, please leave a note at checkout letting us know where to pick them up when we deliver your next order. We do not make separate trips to pick up containers—you must place an order for us to pick them up.
container deposit system
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What is the container deposit system?
When you buy select containers from us, you can return them later for a discount. Three types of containers purchased from New Moon Refillery are eligible for the program. We take back bottles with screw top lids only–no pumps, droppers, or spray tops.
The following containers purchased from New Moon Refillery are eligible for the deposit program. All other sizes/types of containers are for purchase only.
Eligible for deposit system:
- 2oz glass jars with metal lid
- 50oz plastic jugs with plastic lid
- 1 gallon plastic jugs with plastic lid
How do I return the deposit system containers?
When you are ready to return the container(s), add the item Deposit Bottle Return to your cart.
Adding the item to your cart deducts $3 per bottle from your total. It also lets us know you’ll be returning the bottles. Simply leave them out for us to pick up when we deliver your next order. Please clean the containers and make sure they’re dry before leaving them out.
Please do not remove the branded stickers on the bottles – they are expensive and meant to last many uses.
Instances in which we cannot accept the container back:
- If you have used our deposit containers to store strongly-scented items between your receipt and return and the smell lingers, we cannot accept the containers back.
- If the bottle is broken or cracked.
What if I don’t want to return the container?
If you never return the bottle, that’s okay! You already paid for it and it’s yours.