frequently asked questions

New Moon Refillery is a zero waste and refill store providing plastic-free home & personal care products and pantry staples to the Denver Metro.

Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products. 

We have a retail storefront inside of Town Hall Collaborative in Denver, and also provide delivery all around the Denver Metro. We will be opening a standalone storefront in the Belmar Shopping District in Lakewood, CO in September of 2024!

Update: We will be opening a standalone storefront in Lakewood, CO in September 2024! Sign up for our email newsletter for more details.

As of April 2024, we have a storefront! Our small retail space is located in Town Hall Collaborative’s new Marketplace at 525 Santa Fe Dr, Denver, CO 80204.

Marketplace Hours
Tuesday- Wednesday: 10am-6pm
Thursday – Saturday: 10am-8pm
Sunday: 10am-6pm
Monday: Closed
Learn more about our Marketplace location

We also offer delivery all around the Denver Metro! Plus, check out our Events page and our Instagram page to see if we have any upcoming special events.

You can check below to see if your address is in our delivery area.

Great question! When ordering refillable products via delivery, it works a bit differently than at a brick-and-mortar store.

For liquid refills (dish soap, shampoo, etc), we offer two container options—deposit system containers and donated containers. After you choose how many ounces of a product you would like, you will be prompted to choose between the two container types.

We have FAQ sections about the two types of containers below.

Powdered products and bulk food items are packaged in 100% recycled paper bags.

We are not a subscription service.

You can order whatever quantity you need when you need it, so you never have to worry about skipping deliveries, automatic charges, or getting more product than you need.

If there is customer interest, we may add subscription options in the future. Use our contact form to let us know you’d like this option!

You can order online by going to the Shop Local Delivery section of our website’s menu. For refillable products, you are able to choose the amount of product you would like. Liquid refills also require you to choose a container type before adding the product to your cart.

At checkout, you are able to pick your delivery date and time.

If you have any questions or problems with ordering, please contact us at [email protected].

9/11/2024 Update: We are opening a second retail location! As we navigate this expansion, we will be reducing our delivery dates to Mondays & Tuesdays only. Thank you for your understanding!

You can place your order for delivery as soon as possible, or you can schedule it ahead of time!

To be more fuel efficient, we have split our delivery area into two parts.

Our delivery schedule is as follows:

North Metro Delivery Area

Tuesdays: 8:30am – 10:30am

South Metro Delivery Area

Mondays: 8:30am – 10:30am

Please see our delivery map to check which delivery area you are in.

Beginning on April 10th, 2024, we will charge a $4.00 store delivery fee to incentivize customers to make larger purchases less frequently. This is in an effort to reduce emissions with fewer trips. We do not charge a delivery fee on orders $45.00 and larger.

Our order minimum is $20.00.

Previously only required in Denver, the $0.10 bag fee applies to the whole state of Colorado as of late 2022. We deliver orders in paper bags, therefore we are required to collect the bag fee.

Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.

No, we do not make our own products or sell them under the name New Moon Refillery.

The descriptions and information of the awesome brands we carry are listed on each product’s page! You can also check out our Brand Directory.

In an effort to provide a more affordable option and reuse materials that are already in circulation, we offer donated containers for liquid refills. A donated container is a plastic or glass container that has been cleaned and given to us for reuse. Donated containers are a free alternative to our glass deposit system containers.

Examples include yogurt tubs, club soda bottles, and jam jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.

Only liquid refillable products are available in donated containers. For powdered products, we use 100% recycled paper bags.

To order your liquid product in a donated container, choose the “donated container” option when prompted to choose a container type. The sizes small, medium, or large will appear depending on how many ounces of product you chose.

You can either give the containers back to us for further reuse or recycle them at home.

If you would like to return them to us, please leave a note at checkout letting us know where to pick them up when we deliver your next order. We do not make separate trips to pick up containers—you must place an order for us to pick them up.