frequently asked questions

New Moon Refillery is a zero waste and refill store providing plastic-free home & personal care products in the Denver Metro.

Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products. 

We carry a wide range of products, including (but definitely not limited to) dish soap, laundry detergent, hand soap, shampoo & conditioner, face wash and body lotion.

We have a retail storefront in the Belmar Shopping District in Lakewood!

Learn more about our Belmar location.

Plus, check out our Events page and our Instagram page to see if we have any upcoming special events.

Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.

We get a lot of questions about if all of the products we carry are “clean” or “nontoxic.” The honest answer is that it depends on who is asking!

Read more in our blog post!

As of March 2026, we currently have one made in-house product, a body oil! See product details here.

We have several products under the NMR brand, but they're unscented base products that we add scent to. Because we add fragrance or essential oils to the products, we are required to associate them with our brand.

The descriptions and information of the awesome brands we carry are listed on each product's page! You can also check out our Brand Directory.

We don't carry any food products. We tried for a while, but it didn't work out well when we transitioned to a storefront.

We recommend checking out Nude Foods Market in Denver for plastic-free groceries!

You can refill any container you want.

The most eco-friendly container is one you already have! Bring in your empty hand and dish soap dispensers, laundry jugs, shampoo bottles, and more.

We recommend your containers be clean and dry when you come in to refill if possible.

We do have a free container shelf and glass dipensers for purchase in store if you need.

No! This is one of our favorite parts of refill stores. 

You are more than welcome to fill just a few ounces to make sure you like a product before getting more.

We don't offer refunds for refills, so it's best to try it out first!

At New Moon Refillery, you are welcome to fill your own containers or we are happy to do it for you. It's choose-your-own-adventure style.

Some people like to refill their containers and others prefer to browse the store while we fill for them—it's completely up to you!

If you'd like us to fill for you, you can head to the front desk. We typically just have one person working at a time, so we appreciate your patience if we're finishing up helping another customer when you arrive. 

In-store availability can vary, so please contact us ahead of time if you want to check stock levels before traveling to the store.

Our store phone is a smartphone, so you can call or text us at 720-660-8262.

As of October 2026, we no longer offer local delivery.

Our in-store and online ordering systems didn't mesh well, and it ultimately became unsustainable for us to continue offering delivery and online ordering for pickup.

We may add pickup orders back in the future.

Thank you for your understanding!

Because their availability fluctuates, we only offer donated containers in store. They are no longer available for delivery orders.

A donated container is a plastic or glass container that has been cleaned and given to us for reuse. They're great if you forget your containers or want to try a product you weren't expecting to bring home!

Examples include yogurt tubs, juice bottles, and skincare jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.

You can drop off containers at the front desk at our Belmar store during open hours.

Please do not leave any containers outside our doors when we are closed.

We only accept certain containers for donation—please read our guidelines to ensure they are in the appropriate condition.

See our guidelines here.