frequently asked questions

New Moon Refillery is a zero waste and refill store providing plastic-free home & personal care products and pantry staples to the Denver Metro.

Our mission is to reduce plastic waste and increase the convenience and accessibility of refillable and plastic-free products. 

We have a few options:

• Shop in person at our storefront in the Belmar area of Lakewood
• Shop in person at our storefront inside of Town Hall Collaborative in Denver
• Order online for local delivery
• Order online for pickup at Town Hall Collaborative

We have a retail storefront inside of Town Hall Collaborative in Denver and in the Belmar Shopping District in Lakewood.

Learn more about our Belmar Location.

Learn more about our Town Hall Collaborative location.

Plus, check out our Events page and our Instagram page to see if we have any upcoming special events.

Ingredients are listed toward the bottom of each individual product’s page, beneath the product description.

No, we do not make our own products or sell them under the name New Moon Refillery.

The descriptions and information of the awesome brands we carry are listed on each product’s page! You can also check out our Brand Directory.

You can check below to see if your address is in our delivery area.

Great question! When ordering refillable products via delivery, it works a bit differently than at a brick-and-mortar store.

For liquid refills (dish soap, shampoo, etc), we offer a few container options—containers for purchase, deposit system containers and donated containers. After you choose how many ounces of a product you would like, you will be prompted to choose between the two container types.

We have FAQ sections about the types of containers below.

Powdered products and bulk food items are packaged in 100% recycled paper bags.

We are not a subscription service.

You can order whatever quantity you need when you need it, so you never have to worry about skipping deliveries, automatic charges, or getting more product than you need.

If there is customer interest, we may add subscription options in the future. Use our contact form to let us know you’d like this option!

You can order online by going to the Shop Local Delivery section of our website’s menu. For refillable products, you are able to choose the amount of product you would like. Liquid refills also require you to choose a container type before adding the product to your cart.

At checkout, you are able to pick your delivery date and time.

If you have any questions or problems with ordering, please contact us at [email protected].

We have split the metro area into 2 delivery areas. Orders must be placed by Sunday at 11:59pm for that week’s delivery.

Our delivery schedule is as follows:

North Metro Delivery Area

Wednesdays: 8:30am – 10:30am

South Metro Delivery Area

Tuesdays: 8:30am – 10:30am

Please see our delivery map to check which delivery area you are in.

Beginning on April 10th, 2024, we will charge a $4.00 store delivery fee to incentivize customers to make larger purchases less frequently. This is in an effort to reduce emissions with fewer trips. We do not charge a delivery fee on orders $45.00 and larger.

Our order minimum is $20.00.

Previously only required in Denver, the $0.10 bag fee applies to the whole state of Colorado as of late 2022. We deliver orders in paper bags, therefore we are required to collect the bag fee.

In an effort to provide a more affordable option and reuse materials that are already in circulation, we offer donated containers for liquid refills. A donated container is a plastic or glass container that has been cleaned and given to us for reuse. Donated containers are a free alternative to our glass deposit system containers.

Examples include yogurt tubs, club soda bottles, and jam jars. Our Container Donation Guidelines are in place to ensure they are in the appropriate condition.

Only liquid refillable products are available in donated containers. For powdered products, we use 100% recycled paper bags.

To order your liquid product in a donated container, choose the “donated container” option when prompted to choose a container type. The sizes small, medium, or large will appear depending on how many ounces of product you chose.

You can either give the containers back to us for further reuse or recycle them at home.

If you would like to return them to us, please leave a note at checkout letting us know where to pick them up when we deliver your next order. We do not make separate trips to pick up containers—you must place an order for us to pick them up.

When you buy select containers from us, you can return them later for a discount. Five types of containers purchased from New Moon Refillery are eligible for the program. We take back bottles with screw top lids only–no pumps, droppers, or spray tops. 

The following containers purchased from New Moon Refillery are eligible for the deposit program. All other sizes/types of containers are for purchase only.

Eligible for deposit system:

• 2oz glass jars with metal lid
• 16oz glass mason jars with metal lid (from NMR cooking oil orders)
• 32oz glass mason jars with metal lid (from NMR cooking oil orders)
• 50oz plastic jugs with plastic lid
• 1 gallon plastic jugs with plastic lid

When you are ready to return the container(s), add the item Deposit Bottle Return to your cart. 

Adding the item to your cart deducts $3 per bottle from your total. It also lets us know you’ll be returning the bottles. Simply leave them out for us to pick up when we deliver your next order. Please clean the containers and make sure they’re dry before leaving them out.

Please do not remove the branded stickers on the bottles – they are expensive and meant to last many uses.

Instances in which we cannot accept the container back:

• If you have used our deposit containers to store strongly-scented items between your receipt and return and the smell lingers, we cannot accept the containers back.
• If the bottle is broken or cracked.

If you never return the bottle, that’s okay! You already paid for it and it’s yours.