Return and Exchange Policy

We accept returns or exchanges for merchandise that is unused and unopened within 30 days with a valid order number. Refunds will be issued in the original form of payment. To begin the process, please use the contact form on our website and include your order number and the product you are seeking to return/exchange.

Refills are final sale unless the product is defective.

We do not refund gift card purchases.

Contact Us

If you have any questions about our return policy, you can contact us:

  • By email: hello@newmoonrefillery.com